The departments that deal with casa problems are data processing alma and casa nrao. Its aim is to manage and resolve issues, or incidents, by acting as a bridge between end. Knowledgebase powered by kayako help desk software. Recognizing the tremendous business opportunity in the midmarket crm arena, surado strategically positioned itself to capitalize on its expertise in building large. For detailed information regarding data processing refer to the casa and. Please visit account registration to fill out a very brief registration form. Its aim is to manage and resolve issues, or incidents, by acting as a bridge between end users and support staff in order to keep operations running as smoothly as possible. For department related questions vla, gbt, vlba, casa, aips, gbt idl etc. The cdl develops and builds key components for alma, the vla, vlba, gbt, evla, as well as other projects and activities. Click on the toothed wheel icon at the top of the window 4th from the. Nrao helpdesk powered by kayako help desk software.
If youre a teacher or administrator looking for support, please use the school issued email address for support. Two easy changes to modernize your help desk in 2017. Nrao technology center the nrao technology center ntc includes the central development laboratory cdl and the alma electronics division. Our cloud based help desk software automates and optimizes tech support operations, manages any kind of request, provides immediate web and mobile access to help desk and support staff along with email alerts, all to ensure slas are met. Customer support software products by vision helpdesk. We are happy to offer free help desk software satellite desk service desk software download on premises license to registered charities and registered non profit or opensource projects. This new version is incompatible with the vpn concentrator in nm vpn. Users guide to the east asian alma regional center ea arc. For alma related casa questions, please go to the alma helpdesk.
Pstfeedbackoctober2007 national radio astronomy observatory nrao designs, builds, and runs the worlds most sophisticated radio telescopes for scientists to study the sun, planets, solar system, distant stars. National radio astronomy observatory, charlottesville. Naasc operations plan national radio astronomy observatory. The alma helpdesk staff guide national radio astronomy. The national radio astronomy observatory is a facility of the national science foundation.
Turn disjointed email exchanges into organized, meaningful conversations. February 25, 2011 vpn hardware software change the nrao is installing new vpn client software from cisco called anyconnect on machines that need vpn access and has already done so on many existing machines. Please let us know if you are unable to access any of our resources online e. It is highly configurable and customizable, and a detailed description of what is available is given in the kayako manual. Since 2005 weve focused helpspot on being just enough. Redrock software corporation powered by kayako help desk.
Craig will continue a low level of involvement but should not be the first person to contact with issues. Lost password knowledgebase 2 printers 3 office 365emails vault 3 phishing 7. The sched user manual national radio astronomy observatory. In cases where the knowledgebase does not provide a satisfactory answer, consider submitting a ticket to the alma helpdesk. Users guide to the east asian alma regional center ea arc japan eaarc, taiwan eaarc node, and korea eaarc node. Web software is supported through the openjira issue tracking system, but staff may. Please visit account registration to fill out a very brief registration form nrao help. Help desk software novo solutions sharenet cloud platform. May 09, 2018 nrao and alma help desks another valuable resource for both users and the casa team are the nrao and alma help desks. Home contact us nrao directory nrao ska program about ska nrao ska working group nrao ska.
When you get a notification of a reply to your helpdesk ticket, you. Nrao and alma help desks another valuable resource for both users and the casa team are the nrao and alma help desks. Corporate it solutions powered by kayako help desk software. Eso offers an integrated suite of software products for ems agencies, fire departments, and hospitals that are transforming the way first responders collect, share, report, and analyze critical information to improve community health and safety. Sparrow is a package for singledish astronomical datareduction developed by the national radio astronomy observatory. We encountered a problem crosssite request forgery detected. Nrao webmail secure access to your email from anywhere. If you are in optical mode in the casa viewer spectral profiler, only the moments sum, mean, and median are offered. The combined regional alma help desks resolved a similar amount of userreported tickets related to casa. Our cloud based help desk software automates and optimizes tech support operations, manages any kind of request, provides immediate web and mobile access to help desk and support staff along with.
The nrao help desk now also displays articles from the alma help desk knowledgebase so that all the information is found in one location. Webmail is mostly based on a software package called squirrelmail. Collaborating between the team, retyping the same old responses, working out who is replying to what, making sure nothing slips through the cracks etc etc takes time using just email software. It is what makes customercare service efficient and enterprising. Popular alternatives to deskpro for web, windows, iphone, android, linux and more. A new feature that has been requested from the users has finally come to the helpdesk. Postobservation user support with offline reduction via a help desk. If youre a teacher or administrator looking for support. For detailed information regarding data processing refer to the casa and aips documentation pages. In several places in this manual, there are links to text files. The national radio astronomy observatory nrao designs, builds, and runs the worlds most sophisticated radio telescopes for scientists to study the sun, planets, solar system, distant stars, galaxies, black holes, and other mysterious objects millions to billions of lightyears away. When you get a notification of a reply to your helpdesk ticket, you can now hit reply in your email client instead of logging into help. For more information on cookies, please read our privacy policy.
We are happy to offer free help desk software satellite desk service desk software download on premises license to. For all other enquiries including evla related inquiries use the. Evantodesk simple help desk and customer service software. Des small and cormac reynolds are the main active non nrao supporters.
Youll find that it is filled with new information, helpful hints and. If you want others, you need to switch to nonoptical mode. Evantodesk is simple help desk software that will make your team effective and facilitate very happy customers. This caused a problem in the sense that the author couldnt see the proposal at all though he thought he had done everything right. The national radio astronomy observatory is a facility of the national science foundation operated under cooperative agreement by associated universities, inc. For all other enquiries including evla related inquiries use the nrao helpdesk. Sorry, you do not have permission to carry out this action. Resources for astronomers national radio astronomy observatory. Live support is available for installation and technical questions. Eso offers an integrated suite of software products for ems agencies, fire departments, and hospitals that are transforming the way first responders collect, share, report, and. Deskpro alternativeto crowdsourced software recommendations.
Recognizing the tremendous business opportunity in the midmarket crm arena, surado strategically positioned itself to capitalize on its expertise in building large, powerful and complex systems as well as outofthebox solutions to create the just right solution for the midmarket. The national radio astronomy observatory nrao designs, builds, and runs the worlds most sophisticated radio telescopes for scientists to study the sun. Sep 26, 2017 the nrao help desk now also displays articles from the alma help desk knowledgebase so that all the information is found in one location. The distribution files for the latest releases are available on anonymous ftp at ftp. Casa is supported on two different helpdesk platforms. If you require assistance with your exams, please contact your organization. Jao, the national radio astronomy observatory nrao, the european. Erp plm business process management ehs management supply chain management ecommerce quality management cmms. I consent for kayako to process my data and agree to the terms of the privacy policy. Help scouts overview of current help desk operations, including a variety of metrics and kpis. One feature of the help desk that has always been available but is now improved is the search of the knowledgebase articles while you fill out a new ticket submission form. Users guide to the east asian alma regional center eaarc. Imagenomic support team powered by kayako help desk.
The following information addresses details specific to executing casa or aips. To utilize the observing help desk you must have a my nrao account. In several places in this manual, there are links to text files that come with the manual. The helpdesk software is a product of kayako infotech ltd. Help desk software has become too complicated and costly. This site uses cookies to ensure you get the best experience on our website. Alma, an international astronomy facility, is a partnership of europe, north america and east asia. The antenna structure the tip of the upper feed arm was raised on tuesday, july 20, with attendance from many comsat and nrao personnel. Users guide to the east asian alma regional center ea arc contents. Sep 17, 2018 craig walker retired at the end of 2014 and amy mioduszewski is now the main nrao based sched supporter. The just enough help desk everything you need, absolutely nothing you dont. The east asian alma regional center ea arc the eaarc comprises a core o. Four astronomers make up the staff to support user science, principally serving as the astronomer on duty at the alma operations support facility osf in chile, providing quality assurance, and giving assistance with offline data reduction. Lost password knowledgebase 2 printers 3 office 365emails vault 3 phishing 7 miscellaneous phones 12 jde finance.
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